Winning Formula for LL97 Success: Adopt a Change Management Playbook!

After the euphoria of opening a new or renovated building, many institutions struggle to manage the increasing complexity and resource demands for building operations and maintenance. The City University of New York (CUNY) developed an innovative Change Management Playbook that addresses these challenges. Implementing a “Boots and Suits” approach to secure buy-in from the facility staff to Senior Leadership, this programmatic solution created a pathway to achieve decarbonization goals.

Session Chairs

Session Speakers

Room / Location
Innovation Space
Learning Objectives
Describe the key elements that create gaps, thus enabling a typical institution to move from a reactive expenditures profile to a planned operations and maintenance program
Conduct your own unique Fresh Eyes assessment and identify what critical facilities operations gaps exist at your institution
Utilize tools and lessons learned to take your own unique journey and create a positive culture that engages all key stakeholders in both the process and success
Evaluate the overall health of your own institution’s O&M programs, embracing a shift in culture powered by change management
CEU Information
Approved for 1 credit hour toward AIA (LU), BOC, GBCI (BD+C, ID+C, O+M), NAHB, NARI, Phius, and RESNET certification.
Session ID
NYC24-114
Session Documents
114_winning_formula_for_ll97_success.pdf (2.22 MB)

NYC 2023 Areas of Focus

NYC Building Types

Event Date
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